OnDial Private Limited

OnDial is an AI voice agent platform that answers and makes business phone calls in natural, human-like conversation, 24 hours a day.

The problem
Missed calls cost bookings and sales. Rigid IVR menus frustrate callers, and teams lose hours to the same repetitive calls: reminders, confirmations, status updates and basic questions.

What OnDial does
OnDial gives your business AI calling agents for inbound and outbound calls. Each agent understands what the caller wants while they speak, answers from your approved knowledge, remembers earlier calls, and decides the next step using your rules: answer, qualify, book or escalate. It then acts during the call by booking appointments, updating your CRM, triggering follow-ups or handing over to a human with the full conversation attached.

How it is different
OnDial is built around understanding and action, not just a natural-sounding voice. It works in five steps: Understand, Reason, Context, Decide, Act.

Key features
- Context-aware conversations and live API execution during calls
- Human handoff with full transcript
- Conversation intelligence: intent, sentiment, summary and outcome for every call
- Call analytics: top questions, drop-off points, escalation reasons
- Multilingual AI: 100+ languages and 50+ regional accents, including Hindi, Tamil, Telugu, Bengali, Marathi, Gujarati and more
- Under 200ms response latency and 99.4% transcription accuracy
- No-code Workflow Builder, CRM and calendar integrations, API access
- Many calls handled at the same time

Who it is for
SMBs to enterprises: support and sales teams, clinics, real estate firms, BPOs and call centers in India, the USA and worldwide.

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